Payment and Cancellation Policies

Payment and Cancellation Policies

Below you will find our current payment and refund / cancellation policy. Please read it carefully as this is the official policy in force at the present time. The policy listed below supersedes any other written document you may have received prior to today's date. If you have any questions or comments about this policy, please do not hesitate to contact us.

Current Payment Policy
Effective immediately, the following payment policy MUST be adhered to. THERE ARE NO EXCEPTIONS, ALL RENT HOLIDAY APARTMENT LONDON LTD. CLIENTS MUST READ, UNDERSTAND AND ADHERE TO THIS POLICY except by other written arrangements approved by RENT HOLIDAY APARTMENT LONDON LTD.

In order to confirm your booking RENT HOLIDAY APARTMENT LONDON LTD. must receive theprepayment deposit amount confirmed in advance. Arranged via online payment system, bank transfer orpaypal, unless otherwise agreed. The required prepayment amount depends on: the selected apartment,the number of guests and the length of your stay. This amount is shown in the price calculation and alsoon the notification e-mail sent to you.

Please note that a booking is not confirmed until the prepayment is received; you then receive thebooking confirmation by email. The remaining balance, along with the damage deposit and cleaning feerequired /if such is requested/, needs to be paid in cash, by credit card or via bank transfer at the day ofarrival, unless otherwise agreed. The damage deposit is refunded at your departure, after the agent hasinspected the accommodation.

Cancellation Policy:
Cancellation more than 30 days prior to arrival: 15 GBP
Cancellation 29 to 15 days before arrival: 20% of the whole stay
Cancellation 14 to 8 days before arrival: 40% of the whole stay
Cancellation 7 to 4 days before arrival: 50% of the whole stay
No show or cancellation 3 days before arrival: whole stay charge

Please note that the prepayment is non-refundable, not even in the case of force majeure.Requesting an apartment change from that of your confirmed booking is considered as a de factocancellation. To change an apartment; you must make a new booking. This is regarded as a newbooking and is subject to the RENT HOLIDAY APARTMENT LONDON LTD. Terms and conditions.

All cancellations or changes must be made via email. Cancellations or changes by phone are notaccepted.

RENT HOLIDAY APARTMENT LONDON LTD. recommends that the client purchase travel insurance withcancellation cover.

We cannot be responsible for bad weather, illness, changes in travel plans or travel delays. In case of acancellation, we unfortunately have to demand partial compensation. The details below are maximumpenalties; when possible, we prefer to ask for mild compensation, the only cases in which we are strict isa "no-show". The cancellation fee will be debited automatically from your credit card.

In rare cases apartments can become no longer available after a booking has been made. This mighthappen for varying reasons from water damage to unscheduled building works. In this case we willattempt to re-accommodate our guests in suitable accommodation of our own at a price equivalent to theoriginal agreed. In the case our own accommodation is not available we will not be held responsible forany extra costs the client bears over and above the original price agreed in securing alternativeaccommodation. In the case re-accommodation is impossible we issue a full refund. Once the paymentfor the apartment has been made, the client defaults his right to any refund in cases where he leavesbefore the agreed period.

Please note: Reduction of number of guests or of number of nights, will be subject to 15 GBPadministration fee. The changes must be advised prior to your arrival. If you reduce the number of nightsor of guests between 7 days prior to your arrival and the arrival - recalculation of price is not possible. Insuch case, reduction of nights will equal a cancellation of booking. Especially for shorter bookings (1-4nights) or in absolute necessity, we reserve the right to change the apartment for an equivalent or betterunit for the same or smaller price.

During your stay:
You are expected to treat your accommodation and all of its equipment with care. Any specific rules andregulations for the accommodation and its surroundings must be respected at all times.If any damage is done to the accommodation or its equipment, you must inform the agent/contactimmediately, so that repairs can be dealt with as soon as possible.

Behaviour
You are also expected to show consideration and respect towards your neighbours. As noaccommodation is completely soundproof – everyone expects a level of noise from neighbours – pleasebe considerate of noise, particularly in the evenings and at night.

The person booking an apartment (the client) with the RENT HOLIDAY APARTMENT LONDON LTD. andthe other guests staying at the property are expected to ensure that they will behave in a suitablemanner. Should that person or his/her guests not behave in a suitably responsible manner, RENTHOLIDAY APARTMENT LONDON LTD. reserves the right to evict the client and his/her guests from theaccommodation; thereby forfeiting the right to any compensation by the client.

Cleaning
The accommodation is cleaned prior to your arrival. On your departure, you are required take out thegarbage; the accommodation should be left in a reasonable condition. RENT HOLIDAY APARTMENTLONDON LTD. is entitled to charge additional fees if the accommodation is not left as such.

Number of guests
The client must book for the number of guests in the booking party. If this number varies during yourstay, you must book for the highest number of persons that will occupy the accommodation. E.g. Onbooking an accommodation for four nights; If on two nights you have four persons and two nights youhave three persons, you make the booking for four persons.

Unless otherwise agreed by the RENT HOLIDAY APARTMENT LONDON LTD. only the number of guestsindicated by the client in the booking are authorised to use the accommodation. The number of personswho may use the accommodation must not exceed its allocated capacity, except for children under twoyears old. In the event of any infringement of these obligations, RENT HOLIDAY APARTMENT LONDONLTD. is entitled to evict the client and his/her guests from the accommodation; thereby forfeiting theright to any compensation by the client.

Liabilities
RENT HOLIDAY APARTMENT LONDON LTD. shall not be made liable to the client for any direct or indirectdamages that may occur during the stay-period at the accommodation, including (but not exclusive to):injury to person or possession, losses or damages because of fire, theft or criminal behaviour.

Litigation
In the event of any litigation concerning an accommodation booking with RENT HOLIDAY APARTMENTLONDON LTD., The English courts have sole jurisdiction on such matters. The laws of England andWales prevalent at the time will be applied.

Responsibility
RENT HOLIDAY APARTMENT LONDON LTD. provides an online booking service using accommodationowners. In this regard, RENT HOLIDAY APARTMENT LONDON LTD. is not responsible for potentialdelays, accidents, losses, change of schedule or rates, damages (neither for persons nor for objects), inits suppliers services. RENT HOLIDAY APARTMENT LONDON LTD. and its employees therein aretherefore not responsible for: Errors and omissions; Misrepresentation by third parties; Personal damageor injury while staying in an accommodation booked through RENT HOLIDAY APARTMENT LONDONLTD.; Disputes between the client and a third party; Content of external links on its website.

In certain cases the service of RENT HOLIDAY APARTMENT LONDON LTD. is limited to displayingaccommodations and communication thereof, regarding making a booking, until booking confirmation issent by email. The responsibility of RENT HOLIDAY APARTMENT LONDON LTD. is limited to the amountpaid for the booking service.

Unauthorised actions or uses
You agree that you will use this Website only for the purpose for which it is intended. In particular, youagree that you will not make any unauthorised, false or fraudulent booking; that you will not attempt tointerfere with the operation of this Website, or alter or corrupt any data or software.

Miscellaneous
These Terms and Conditions (including the Privacy Policy contain all the terms relating to the use of thisWebsite. These Terms and Conditions supersede all previous contracts, arrangements, representations(other than fraudulent misrepresentation), terms implied by law, and understandings between the partieswhether written, arising from custom, orally, or otherwise. These Terms and Conditions are written in theEnglish language. If you do not understand English, please obtain assistance as necessary for you tounderstand these Terms and Conditions as you will be deemed to understand and accept them if you usethis Website.

If any part of these Terms and Conditions are found by any court, tribunal, administrative body, orauthority of competent jurisdiction to be illegal, invalid, or unenforceable then that provision will, to theextent required, be severed from these Terms and Conditions and will be ineffective without, as far aspossible, modifying any other parts of these Terms and Conditions and this will not affect any otherprovisions of the amended Terms and Conditions, which will remain in full force and effect.There shall be no waiver of any term, provision, or condition of these Terms and Conditions, unless suchwaiver is evidenced in writing and signed by the party granting such waiver.

The Terms and Conditions of this Website and the materials contained within it shall be governed andconstrued in accordance with the laws of England and Wales. The English courts shall have non-exclusivejurisdiction to adjudicate any disputes, which may arise as a result. You agree that RENT HOLIDAYAPARTMENT LONDON LTD. reserves the right to bring an action against you in any country it deemsappropriate.

RENT HOLIDAY APARTMENT LONDON LTD. reserves the right to amend the T&C stated above if thebooking procedure and product delivery services require such actions. RENT HOLIDAY APARTMENTLONDON LTD. will inform all its clients at an opportune time in order to make them aware of theamendments introduced.

If you are dissatisfied with the level of support you are receiving from us please contact us with yourconcerns so that we can address this issue immediately. We value you as a client and strive for yoursatisfaction.